Shire Cleaning Ladies (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our cleaning services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Shire Cleaning Ladies is a family-owned cleaning service providing residential and commercial cleaning services in the Sutherland Shire and surrounding areas.
If you have any questions about this policy or your personal data, please contact us:
Email: [email protected]
2. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quote, or book a service, we may collect:
- Full name
- Email address
- Phone number
- Property address
- Service details or cleaning requirements
Automatically Collected Information
When you visit our website, certain information may be collected automatically:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website
This information helps us improve our website and services.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Schedule and deliver cleaning services
- Communicate regarding appointments or updates
- Improve our website and customer experience
- Send service-related notifications
- Prevent fraud or misuse of our services
We only collect information that is necessary for these purposes.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
Cookies help us:
- Understand how visitors use our website
- Improve website performance
- Provide a better browsing experience
You can disable cookies through your browser settings if you prefer.
5. Third-Party Services
We may use trusted third-party services to operate our website and marketing activities, including:
- Website hosting providers
- Analytics services
- Advertising platforms such as Google and Meta (Facebook & Instagram)
These providers may process limited information to help us analyse website usage, run advertisements, or improve services.
We ensure these providers comply with applicable privacy regulations.
6. Data Protection and Security
We take appropriate security measures to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Our data protection practices follow internationally recognised security principles similar to those outlined in ISO/IEC 27001 information security frameworks.
While we take strong precautions, no internet transmission can be guaranteed to be completely secure.
7. How Long We Keep Your Data
We retain personal information only as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal obligations
Once information is no longer required, it is securely deleted or anonymised.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it.
10. External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Shire Cleaning Ladies
Email: [email protected]
Website: shirecleaningladies.com.au
Call: +61417500002
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.